Privacy Policy

1. Who we are

Terrane’s hosted services are operated under the name Sunrise Cloudy in Delaware, United States. In this policy, “Sunrise Cloudy,” “we,” and “us” refer to the operator of sunrisecloudy.com and the Terrane Premium control plane.

Questions or privacy requests can be sent to [email protected].

2. What this policy covers

This policy covers Sunrise Cloudy accounts and hosted Terrane features such as organizations, device registration, encrypted sync and backup, catalogs, marketplace publishing, billing, support, and administrative controls. It does not cover data that stays solely on your device or independent third-party apps and services.

3. Information we process

Account and identity information

• Email address, account identifiers, and account creation time.
• Password-verifier data when you use password sign-in; we do not need to store your plaintext password.
• Google or Apple provider identifiers, verified-email status, and profile details the provider sends with your authorization.
• Organization memberships, roles, invitations, and account status.

Device and service metadata

• Device identifier, platform, client version, and revocation status.
• App, organization, record, revision, content-hash, size, timestamp, quota, entitlement, and routing metadata needed to operate hosted features.
• Security and audit events, coarse request information, and diagnostic information. We minimize or hash network and user-agent identifiers where practical.

Encrypted app content

Sync records, image attachments, backup manifests, and backup payloads are encrypted by Terrane before upload. Sunrise Cloudy processes and stores the encrypted bytes and limited operational metadata, but is not designed to decrypt your app content. Anyone with access to your device or recovery material may still be able to access that content.

Billing and support

A payment provider may collect payment-card and billing information. Sunrise Cloudy receives transaction, subscription, customer, and entitlement status rather than full payment-card details. If you contact support, we process the messages and files you choose to send.

4. How we use information

• Authenticate users and protect accounts.
• Operate sync, backup, organizations, catalogs, and marketplace features.
• Register and revoke devices and sessions.
• Process subscriptions, enforce plan limits, and prevent fraud or abuse.
• Provide support, investigate incidents, and maintain audit records.
• Comply with law and enforce our Terms of Service.

5. When we disclose information

We may disclose limited information:

• To infrastructure, security, payment, identity, communications, and support providers working for us under appropriate restrictions.
• To organization administrators for organization membership, security, billing, policy, and audit functions.
• When you direct us to publish or share information.
• When reasonably necessary to comply with law, protect people or the service, investigate abuse, or respond to valid legal process.
• As part of a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable safeguards.

We do not sell personal information or use it for cross-context behavioral advertising.

6. Retention and deletion

We retain account and service information while needed to provide the service. Encrypted backups remain until user or administrator deletion or plan expiry. Security, billing, audit, and transaction records may be retained longer when reasonably required for legal, fraud-prevention, accounting, dispute, or security purposes.

You can request account deletion through Terrane or by contacting us. Deletion removes or de-identifies hosted personal information except where retention is required or permitted by law. Data remaining only on your devices must be removed on those devices.

7. Your choices and rights

You may request access, correction, deletion, or a portable copy of applicable account information. You may revoke a device, unlink an identity where another sign-in method remains, or disconnect provider access through your Google or Apple account settings. State privacy laws may provide additional rights. We may need to verify your identity before completing a request.

8. Security and international processing

We use technical and organizational safeguards including encrypted transport, restricted access, hashed session credentials, device and session revocation, audit logging, and client-side encryption for supported content. No system can guarantee absolute security.

Sunrise Cloudy is operated from the United States. If you use the service elsewhere, information may be processed in the United States and other locations used by our service providers.

9. Adults only

The hosted service is intended only for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Contact us if you believe an underage person has created an account.

10. Changes and contact

We may update this policy as the service changes. We will update the effective date and provide additional notice when required. Contact [email protected] with questions or requests.